COVID-19 Update

Updated December 20, 1:30 PM

 

We are currently offering curbside service only and will not be allowing clients in the building.  We are offering this in an effort to keep our staff, clients and community safe and healthy. 

Please read below for details on how we are working to help your pets and keep everyone safe.  This is a constantly changing situation, please check back here for updates on how we are currently operating. 

 

*****Please use CAUTION and GO SLOWLY when entering the parking lot.*****

  

APPOINTMENTS:

We are doing our best to accommodate appointment requests.  This has been challenging given the extra time necessary to meet the current requirements for businesses operating during COVID-19.  Please plan ahead and contact us well in advance to schedule annual exams and vaccinations.  Our call and email volume has increased tremendously during this time, please be patient and know we will respond as soon as possible.  For any non-urgent matters you may always email us at greentreevet@greentreevet.com.    

For all appointments, procedures, medication and food pick ups:

  • If you are coughing, have a fever, or have recently traveled to an area with a high number of COVID-19 cases, please make every effort to find a healthy person outside of your household to come to the clinic.
  • We ask that you remain in your vehicle and call or check in HERE upon arrival to the clinic
  • Please wear a mask covering both your mouth and nose AT ALL TIMES when interacting with our staff
    • Even if you are sitting in your car and we are coming to the window of your car, even if we are talking on the porch outside, you need to wear a mask.  We have to come within 6 ft to interact with you when we are outside to give you your pet, hand you medications, process payments, etc. 
  • OUR APPOINTMENT PROCEDURE HAS CHANGED:  For scheduled appointments, a staff member will be either come out to your car or will call you and ask to to meet them at a certain area on our porch. 
    • Please provide a written or typed history including the reason for your pet’s visit, a cell phone number where you can be reached, and any requests, you may use this medical history form as a guide
    • If we need to clarify the information, or if you are unable to provide a written or typed history, a technician will call you from within the clinic once your pet is in the exam room
    • We will continue to communicate with you by phone, please have your phone charged, turn on the sound, and be ready to answer.  Other tips:
      • Make sure our number isn’t blocked (that has happened)
      • Make sure you haven’t accidentally activated “Do Not Disturb” (that is the moon icon, you won’t be able to receive anything incoming)
  • For prescription medication and food pick-up, a staff member will be out shortly with your items

Paying Your Bill:

  • We are able to bring a credit card reader outside to accept payment
  • In some situations, we may send you an email with a link to the online bill pay portal at the end of your appointment.  Please pay your bill as soon as you possible.  
    • If your pet received vaccinations, these will not update until your bill has been paid.
    • You can print or download an updated vaccine certificate from this same portal.
    • Link is also available here:  Online Bill Pay.  We must have a valid email on your account for this feature to work.
    • If you are unable to pay your bill online, please call to make a payment over the phone or send a check.

PRESCRIPTIONS:

For pets taking chronic medications, please keep a 2 week supply on hand as recommended by the AVMA:

  • Our Pharmacy hours are 8 AM – 4 PM Monday through Friday.  You may still pick up medications at any time during business hours, but we will only be processing medication requests from 8-4 Monday through Friday.  There are certainly urgent situations where medications will need to be filled outside of these hours, and we will be happy to address these as needed.  
  • In most cases, we would be happy to supply a larger quantity of medication if requested, within reason
  • There are some medications that we stock in limited supply, we will alert you if the medication you request can only be refilled for 30 days
  • The most efficient way to request a refill is by emailing us at pharmacy@greentreevet.com with your pet’s name, the medication requested, the quantity requested, and your contact information
  • Please allow at least 48 hours for requests to be fulfilled.  
  • If you prefer DELIVERY TO YOUR HOME, we do have an online pharmacy option that is available:  https://greentreevet.vetsfirstchoice.com/

If you are picking up a prescription, please pull into the handicapped spot closest to the clinic and USE THIS LINK or call when you arrive.  A staff member will contact you shortly.  Please have your payment ready if you have not already paid over the phone.  

CLEANING:

Please be assured that we are doing all we can to maintain a clean environment:

  • We have elevated our already diligent cleaning and sanitizing procedures – designating cleaning zones and reinforcing cleaning of frequently touched surfaces, cabinet handles, countertops, workstations and doorknobs using our hospital grade sanitizing solution.
  • We have reinforced our strict hand-washing practices with our employees, and while we appreciate the dedication of our hard working employees, we have a process in place that any employee showing signs of sickness will stay home.
  • We have increased the deployment and use of antibacterial hand sanitizers throughout the clinic.

 

Regarding COVID-19 and your pets:

Please visit the AMVA’s page on COVID-19 in Animals and the CDC for the most up to date information on this topic.

 

We appreciate your understanding during these challenging times. Our protocols are in place to keep our staff, clients and community safe.  Contact us if you have questions or concerns; for any non-urgent requests, please email rather than call to help keep our phone lines open. General questions can go to greentreevet@greentreevet.com, and prescription requests can go to pharmacy@greentreevet.com.

Sincerely,

Greentree Animal Clinic Management

 

Additional Resources:

Links to local Emergency Hospitals and Online Pet Health resources: https://greentreevet.com/more-info/

CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Allegheny County Health Department: https://www.alleghenycounty.us/Health-Department/Resources/COVID-19/COVID-19.aspx

Veterinary Partner: https://veterinarypartner.vin.com/default.aspx?pid=19239&id=9548687

Pennsylvania Veterinary Medical Association: https://www.pavma.org/general/custom.asp?page=COVID-19#VetProf

Pennsylvania Department of Health: https://www.health.pa.gov/topics/disease/coronavirus/Pages/Coronavirus.aspx

 

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